Are you getting the most out of Oracle Field Service Cloud? Part 1: Introduction

As the leading Oracle Field Service Cloud implementation partner in the Asia Pacific region, IVO is always looking for ways to improve the customer experience and reduce inefficiencies for our clients. In this multi-part series, we will look at how organisations can get the most out of their investment in Oracle Field Service Cloud.


Oracle Field Service Cloud provides leading capabilities for effective mobile workforce management, but many clients don’t understand how to get the most out of their investment.

When used correctly, Oracle Field Service Cloud can predict with 98% percent accuracy when a field event will occur, and how long it will take—including the time it takes an employee to park, walk to the job site, clear security, and complete other day-to-day activities that affect scheduling.

Utilising Oracle Field Service Cloud's unique genetic learning algorithm to optimally assign work during the day, ensures that all of the factors – the right tech, the right place, the right time, etc.—are considered systematically and continuously on all jobs.

The big question is, are you getting the most from your Oracle Field Service Cloud routing?

If you plan to target 98% accuracy for work assignment, it will require defining a key set of elements to achieve this, including:

  1. Routing objectives
  2. Current baseline measures
  3. Data inputs & their quality
  4. Routing trials and gathering feedback
  5. Ongoing measures monitoring

The following articles in this multi-part series will look at each of these elements and how they affect the outcome of an optimal routing plan.


Do you want to know if your Oracle Field Service Cloud routing engine is running optimally? If so, contact IVO now to schedule a FREE INITIAL HEALTH CHECK.